Kilkenny and Carlow ETB. is committed to providing all our customers with a high quality service in an effective, efficient and caring manner. We will publish a statement which outlines the nature and quality of service which customers can expect and display it prominently at the point of service delivery.
|Our Customer Service Charter will be displayed in all our schools/centres/offices.|
|Our Customer Service Action Plan will be circulated to all our main customer groups and will be available in all our|
|Customer Comment Cards will be displayed in all our schools/centres/offices.|
|Staff will be made aware of the Customer Service Action Plan and their role in ensuring its implementation.|
|Induction programmes for new employees will include training regarding our Customer Service Initiatives.|
|A Customer Services Officer will be appointed to co-ordinate quality customer service initiatives.|