Quality Service Standards

Kilkenny and Carlow ETB. is committed to providing all our customers with a high quality service in an effective, efficient and caring manner. We will publish a statement which outlines the nature and quality of service which customers can expect and display it prominently at the point of service delivery.

Service Delivery
Our Customer Service Charter will be displayed in all our schools/centres/offices.
Our Customer Service Action Plan will be circulated to all our main customer groups and will be available in all our
Schools/centres/offices.
Customer Comment Cards will be displayed in all our schools/centres/offices.
Staff will be made aware of the Customer Service Action Plan and their role in ensuring its implementation.
Induction programmes for new employees will include training regarding our Customer Service Initiatives.
A Customer Services Officer will be appointed to co-ordinate quality customer service initiatives.

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