Kilkenny and Carlow ETB will take a proactive approach to providing information that is clear, timely, accurate and available at all points of contact, and meets the requirements of people with specific needs. We will ensure that the potential offered by Information Technology is fully utilised. In addition, we will continue to simplify our forms, information leaflets and procedures.

Service Delivery
Ensure that all information provided is clear and easy to understand.
Publish information on services using a variety of methods, particularly the ETB website.
Review and develop our range of leaflets and information booklets available to the public.
Review and evaluate our forms, procedures, brochures, information leaflets and websites to ensure they are up to date and user-friendly.

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