Kilkenny and Carlow ETB will maintain a well publicised, accessible, transparent and simple-to-use system for dealing with complaints about the quality of service provided.
| Service Delivery |
|---|
| Develop and publish an easy to use complaints procedure. |
| Provide training for staff on constructively dealing with customer complaints. |
| Prepare regular reports on complaints received in order to contribute to the future development of services. |
| Ensure that the customer comment card and customer complaints procedure are kept under review. |
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