Kilkenny and Carlow ETB will maintain a well publicised, accessible, transparent and simple-to-use system for dealing with complaints about the quality of service provided.
Service Delivery |
---|
Develop and publish an easy to use complaints procedure. |
Provide training for staff on constructively dealing with customer complaints. |
Prepare regular reports on complaints received in order to contribute to the future development of services. |
Ensure that the customer comment card and customer complaints procedure are kept under review. |
Share