Kilkenny and Carlow ETB will maintain a well publicised, accessible, transparent and simple-to-use system for dealing with complaints about the quality of service provided.

Service Delivery
Develop and publish an easy to use complaints procedure.
Provide training for staff on constructively dealing with customer complaints.
Prepare regular reports on complaints received in order to contribute to the future development of services.
Ensure that the customer comment card and customer complaints procedure are kept under review.

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