Kilkenny and Carlow ETB will maintain a well publicised, accessible, transparent and simple-to-use system for dealing with complaints about the quality of service provided.
|Develop and publish an easy to use complaints procedure.|
|Provide training for staff on constructively dealing with customer complaints.|
|Prepare regular reports on complaints received in order to contribute to the future development of services.|
|Ensure that the customer comment card and customer complaints procedure are kept under review.|