Appeals

Kilkenny and Carlow ETB will maintain a formalised, well-publicised, accessible, transparent and simple-to-use system of appeal/review for customers who are dissatisfied with decisions in relation to services.

Service Delivery
Develop and maintain a well-publicised, accessible, transparent and simple to-use system for dealing with appeals.
Ensure that feedback from the operation of the Customer Appeals Procedure is kept under review.

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