Customer Service Action Plan

The following sets out the twelve principles, as approved by the Government on which Kilkenny and Carlow ETB Customer Service initiatives are based and outlines what we will do in order to put these principles into action.

Quality Service Standards
Equality/Diversity
Physical Access
Information
Timeliness and courtesy
Complaints
Appeals
Official Languages Act 2003
Comhionannas na dTeangacha Oifigiúla
Consultation and evaluation
Choice
Better Co-Ordination
Internal Customer

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